Complaints and Appeals


Any individual may file a complaint or appeal in accordance with Vibration Institute certification procedure CP011 (Appeals and Complaints). A complaint may involve the Institute’s certification program or a certified individual. Appeals may involve the decision on disqualification, certification, or recertification.

Persons denied certification or disqualified for reasons of expiration, failure of examination or other such reason, may make written appeal using COMPLAINT OR APPEAL FORM (CF021). Complaints or appeals will be reviewed confidential and impartially. The reviewing authority review all available evidence and come to a judgment in a fair and impartial manner.

The reviewing authority review all available evidence and come to a judgment in a fair and impartial manner.

  • Appeals of failing an exam are reviewed by the Appeals Committee.
  • Appeals of recertification denial are reviewed by the Technical-Director Certification.
  • Exam item and equation errors appeals (challenges) are advanced to the Appeals Committee.
  • Disqualification appeals are considered by the Executive Director and Technical Director of Certification.
  • Procedural complaints are reviewed by the Executive Director and Technical Director of Certification.
  • Complaints regarding proctors or staff are reviewed by the Executive Director and Technical Director of Certification.

If any ruling made by the Executive Director and/or Technical Director of Certification can be appealed to the Appeals Committee. If an appeal is denied by the Appeals Committee, the individual can request in writing, via letter, email or fax, that the appeal be brought to the Vibration Institute Board of Directors. The Board of Directors will provide a decision to grant or deny the appeal based on the facts. A decision by the Vibration Institute Board of Directors is final.

If the written response to the complaint or appeal is not addressed to the satisfaction of the writer, the writer may appeal the decision to the Board of Directors, in writing, for their consideration. A decision by the Board of Directors is final. All appeals and complaints will be evaluated with respect to the policies and procedures of the Vibration Institute with a written response within 90 days.

If the complaint is about a certified individual, the certified individual will be notified by the Vibration Institute of the complaint lodged against them and given an opportunity to respond to the allegations.

If you have any questions about the Vibration Institute’s Complaint and Appeals process, please contact information@vi-institute.org